Yepme.com: My Worst Experience with a "Brand"
Update: Finally received the complete refund today i.e. December 19th, 2016! It surely was an experience that I'll never forget!
You know the worst decision I ever took was shopping through Yepme for a pair of shoes. For the last 3 months I've followed up on my Refund but the reply I get is "Sir we would request you to allow us 72 hours we will sort it on utmost priority."
So here's the complete experience I've gone through:
Day 1 (Sept 11): I take the unfortunate decision to buy a pair of formal shoes from Yepme
Day 5 (Sept 16): I receive the product in its worst packaging ever. Open it and find a pair of torn shoes. Try to register a complaint through the website, but the refund page doesn't work. Tweet out to Yepme regarding the issue.
Day 6 (Sept 17): Yepme asks me to share my Order ID and generates the complaint number "2809748" and also forwards a request for reverse pickup.@Yepmedotcom You're Refund/Replacement page just doesn't work... How do you'll expect the customer to send you'll a complaint?— Bhavish Shah★ (@iamBhavish) September 16, 2016
Day 11 (Sept 22): Yepme closes my complaint without my consent. I also haven't received any details regarding the reverse pickup.
Day 12 (Sept 23): After I tweet out the product is picked up.@Yepmedotcom you guys had ensured me of a reverse pickup within 72hrs on 18th, It seems well over time, and I still don't have any details?— Bhavish Shah★ (@iamBhavish) September 22, 2016
Then I lost count of the number of days....
Oct 22: Still haven't received my refund. Contact them.
Oct 23: They tell me that it'll be sorted in 24 hours.
Oct 27: My refund still isn't received.
Nov 3: Still no refund received. I contact them, they tell me they need more time.
Nov 23: I tell them I'll, unfortunately, need to report the issue to the consumer court. They tell me they'll sort it out in 48 hrs.
Nov 29: Still no update. They tell me that the refund is delayed due to "unavoidable" reasons and suggest to take the refund in form of coupon. I agree.
Dec 7: Still no update.I DM them. They don't reply
Dec 13: Still no update. I DM them again. They again request for 72 hours to sort it out.
Dec 14: Finally receive an INR 299 coupon as a refund. So these guys expect me to buy again from their so-called "brand" and expect me to suffer more! I've written to them for providing the refund through the mode of payment I used so at least I could spend it on brands that actually care about its customers.
Dec 19: Received a refund back through my mode of payment!
I have no idea on what kind of people run this brand? It has now been over 3 months since I requested the refund and every contact to Yepme customer care yields a single response: "please wait for a couple of days we'll get it sorted."
Save yourself this trouble at the hands of an e-commerce website that does not even understand what 'customer service' means!
This is my worst experience with any e-commerce site, I may never shop from Yepme again and I also suggest you'll to not shop from this site. And save yourself from this maddening experience!